Imagine walking into a sleek, modern store. The lights are on, the displays are perfect, the music is just the right kind of ambient; but there’s no one behind the counter. No one to ask about sizing. No one to help you check out. You’d probably walk out, right?...
Let’s be honest. The humble contact form has had a good run. It sat quietly at the bottom of your website, collecting names, emails, and the occasional “Hi, I’m interested in your services” for over a decade. But now? It’s like leaving a voicemail in a world full of...
Let’s be honest. The phrase “live chat” sounds like you’re about to be roped into a conversation you didn’t ask for, with someone who’s been waiting all day to ask if you’ve tried clearing your cache. It feels like a commitment; like someone’s watching the chat box,...
If you’ve ever tried to ask a local business a simple question, like whether they’re open on Sunday or if they have oat milk, you’ve probably run into one of two things. Either a chatbot that feels like it was programmed by someone who’s never spoken to another human;...
Let’s be honest. We’ve all yelled at a chatbot. You type, “I need help with my refund,” and it replies, “I’m here to help! Would you like to buy a gift card?” No, Brenda, I would not. That’s the thing with scripted bots; they’re like overenthusiastic interns: eager,...
You know that feeling when you send a message and just… wait? And wait? It’s like digital purgatory. Now imagine your potential customers feeling that way. Not great. Turns out, people don’t just want fast answers; they expect them. Immediately. And by “immediately,”...
Let’s be honest. Most customer service teams are one bad Monday away from a full-blown meltdown. The inbox is overflowing, half the team is out sick, and someone just asked if we “have a fax number.” You want to help people, but you also want to keep your sanity. Good...
